It’s hard to find good people, and almost as difficult to keep good ones.  Turnover creates dissention, hurts morale, causes lost productivity, decreases efficiency, and creates a financial burden.  In fact, each time you lose a team member it can cost the equivalent of six months of their salary to replace them.  The benefits of retaining good people are obvious.

The solution? Make your staff No. 1 and patient’s No. 2.  Your team wants appreciation, acknowledgement and, above all else, security in their position.  Without these they will go for the money every time. Your team needs an environment that is stable, constant, free of distraction like office gossip, or upsetting like being pulled off their position to do other work or the work of others.  A chaotic, harried office that runs on emotion rather than systems is sure to create turnover.  Make people the practice’s most valued asset.  Pay and bonus them fairly.  Apprentice and train them thoroughly – and let them share in your success regularly.